State Farm® Insurance Agent Heather Bosse

"Peter, I am so very sorry for your disappointment. I understand your frustration with your recent experiences with State Farm's claims department. While each of those situations contained nuances that I would be happy to discuss with you, I sympathize with your disappointment. It is my hope that each time my customers go through a claim, that loss will be handled quickly and with as little inconvenience as possible. I understand that we failed to achieve that goal in these situations. My team and I tried our best to alleviate the inconveniences you experienced, but if you feel there is anything my agency could have done better, I would love to learn and improve. "

"Thank you so much for your review, Dr. Parkes. It was so sweet of you to take the time to post these kind words. We really appreciate it! We all wish you a wonderful 2025!"

"Thanks so much, Rob. You are the best. This review made my day! :)"

"Dan, you are the best! Can you believe we've worked together for nearing 2 decades?!? Thank you for your trust all of these years. We appreciate it!"

"Meg, I am so sorry for the experience you had with us last year. We strive to provide excellent customer service and communication. We clearly fell short of your expectations and mine. While criticisms can be hard to hear, none of us can get better unless we are willing to learn from our shortcomings so thank you for letting me know. I appreciate you sticking with us for the last year and I look forward to working hard to regain your trust. Sincerely, Heather Bosse"

"Sharlette, thanks so much! We appreciate your business. Happy New Year! :)"

"Thanks so much, Dominic. We really appreciate your review. We strive to be all these things and we're so pleased you noticed. :)"

"We're so happy to help!"

"Brian, thanks so much for the kind review! It's been our pleasure to have your business for all these years. :)"

"Keonia, thank you for your review! Melissa and I are so glad you shared your mom's concerned and allowed us to get involved."

"Thank you so much for this complement. We know how busy you are and we pride ourselves on making sure you get what you need quickly and efficiently."

"Andrea, Thank you so much for taking the time to share these kind thoughts. Christina really is fantastic and we feel so blessed to have her on our team. Like you, we are really passionate about providing great customer service so it means the world to me that you notice and appreciate it too!"

"Patrick, Thank you so much for your kind words. We really appreciate you taking the time to send a review. Thank you for trusting us with your business and congrats to your daughter on getting her license! We love being a part of these exciting accomplishments!"

"Thanks so much, Michele!"

"John, you are the best! You made my day. I'll be sure the whole team knows what a nice review you left."

"thank you"

"Thanks so much, Joan!"

"Thanks so much for your kind words, Joyce! It was a pleasure helping your mother consolidate her policies."

"Thanks so much, Michael. We really appreciate your business and your kind words!"

"Thanks so much for your kind words, James. We've really enjoyed working with you as well!"

"Warren, Thank you so much for your kind review. I couldn't agree with you more. Danielle is AWESOME! We are so lucky to have her and the rest of our fantastic team. Thank you for trusting us with your insurance!"

"Thanks, Terri. We know you're busy, so we'll always do our best to get you everything you need quickly and efficiently. We really appreciate your business!"

"Gerald, I'm sorry you were disappointed with the change in team members. I too enjoy working with the same people year after year. As a State Farm Agent, I take pride in being a part of this community and I'm not going anywhere. I have fantastic team members and I'm so excited for them when life offers opportunities for new adventures, even though we will miss them. This is a big reason why we work as a team at the Bosse Agency, so that even when one of us is unavailable the rest of us are all here to assist you. If we ever have the opportunity to work together in the future, I look forward to sharing more. Thank you for your feedback and I hope your year is off to a great start!"

"Dan, Thanks again for your kind words!"

"Diane, I'm very sorry for your dissatisfaction with my Agency. I know that you and William were unhappy with the way your applications were processed. I'm very sorry that our conversations about these concerns were not sufficient to clarify why the applications were processed as added vehicles rather than vehicle changes. I know William's experience in our office on that particular afternoon was very much an inconvenience to him. I am very sorry for that and I would be happy to explain again the reasons that those application changes were so far outside of a typical experience with State Farm or my Agency. While we make every effort to be available to handle every need as it arises, there are times when a particular member of my team is unavailable, myself included. During those times, it is our hope that our clients will allow another member of our team to resolve any concerns. Phone calls are always answered as quickly as possible, but there are times when it may be necessary to leave a voicemail. It is always our goal to immediately return calls if your call was not answered on your initial attempt to reach us. If there was ever a time this did not happen, I am very sorry for that. Should you ever wish to discuss your concerns in more detail I would be more than happy to speak with you. My team and I try our very best every day to provide the absolute highest level of customer service. I know that despite our best efforts to exceed your expectations, we have failed to meet your needs. I wish you the best as you begin working with another Agent. Sincerely, Heather Bosse"